Terms of Service. Last Updated: June 15, 2026

1. Scope of Agreement

Sendero Expeditions (“The Company”) is a registered entity in Alberta, Canada. By accessing this website or making a booking you (“The Participant”) agree to these Terms of Service. These terms constitute a legally binding agreement between the Participant and the Company.

2. Nature of Services: International Facilitation

The Company operates as an international branding, expedition design, and guest education facilitation entity.

  • The Role of Sendero Canada: The Company provides intellectual property, marketing, and quality assurance auditing for cultural programs.

  • All physical field operations, transportation, and guest services within Mexico are provided exclusively by independent, licensed and fully compliant Mexican contractors and educational facilitators.

3. Financial Terms

  • Currency: All transactions are processed in [CAD/USD] via our Canadian payment gateway (Stripe).

  • Fees: Fees cover an initial educational package, transportation, beverages enroute, expert fees and site access fees. Local taxes are to included in the listed rate which is provided in USD.

  • Refund Policy: Due to the fixed costs of coordinating transportation, site access, educational facilitators and indigenous practitioners, all fees are non-refundable within 21 days of the scheduled booking. Fees are transferable to a future date within 12 months, provided written notice is received 30 days prior to the season start.

4. Assumption of Risk & Physical Fitness

Participation in these expeditions in Guerrero, Mexico, involves inherent risks, including heat, uneven terrain, and rural transit.

  • Participants affirm they are in good health and possess the physical mobility required for site visits and exploration.

  • Participants are solely responsible for maintaining their own travel and medical insurance.

5. Release of Liability

To the maximum extent permitted by law, the Participant hereby releases Sendero Expeditions (Canada), its owner, and its Mexican contractors from any and all liability for personal injury, property damage, or financial loss arising from the expedition. This release applies to all phases of the expedition, including transit.

6. Intellectual Property

All content is the exclusive property of Sendero Expeditions (Canada). Unauthorized reproduction of program materials is strictly prohibited.

7. Governing Law & Jurisdiction (Choice of Forum)

This agreement shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts of Calgary, Alberta. Participants waive any right to pursue legal action in any other jurisdiction, including Mexico.

8. Refund and Dispute Policy

At Sendero Expeditions we value your satisfaction and we strive to make excellent service our baseline. In the event you are not feeling the love, this policy outlines how you can request a refund and provides background on payment disputes.

By making a purchase on our website, you agree to the terms outlined below.

How to Request a Refund

If you are unhappy with your purchase, we want to make things right. You can request a refund by following these steps:

  • Step 1: Contact our customer support team through our [Link to Support Contact Page/Form].

  • Step 2: Include your Order Number and the email address associated with the purchase.

  • Step 3: Briefly explain the reason for your refund request (e.g., duplicate charge, faulty product, service not as described).

Refund Eligibility & Timelines

  • Request Window: Refund requests must be submitted within 3 days of the date of the expedition.

  • Processing Time: Once approved, refunds are processed immediately. However, it may take 5 to 10 business daysfor the funds to appear on your bank statement, depending on your financial institution.

  • Original Payment Method: All refunds will be credited back to the original payment method used during checkout. We cannot issue refunds to a different card or bank account.

How to Resolve a Payment Dispute

We strive for excellence but on occasion billing errors can happen. If you notice an unfamiliar charge or believe you were billed incorrectly, please contact us directly before reaching out to your bank.

Why contact us first? Filing a formal chargeback with your bank can freeze your account access and delay the resolution process for weeks. When you contact us directly, we can usually investigate and issue a correction or refund within 24–48 hours.

Our Dispute Resolution Process:

  1. Submit a Review: Fill in the (INSERT LINK TO FORM) with the subject line "Billing Dispute" and provide the transaction order number and amount.

  2. Investigation: Our team will review our payment logs (powered by Stripe) and respond to you within 3 business days.

  3. Resolution: If an error was made on our part, we will issue a full or partial refund immediately.

Contact Us

If you have any questions about our Refund and Dispute Policy, please reach out to us at the form links above.